Privacy Policy and Terms and conditions
This privacy notice was last updated on: November 11, 2025.
PRIVACY POLICY
Foodtastic Inc. and its affiliates (“Foodtastic”, “we”, “us”) value your privacy and aim to make it clear how we handle your personal information—what we collect, how we use it, who we share it with, and how we ensure its security.
By providing us with your personal information when interacting with our websites or mobile applications after being informed of this privacy notice, you consent to our use and disclosure of that information in the manner described in this policy.
In this policy, we’ll address:
- Scope
- What Personal Information We Collect and How We Use It
- How do We Collect Personal Information
- Specific Personal Information Uses
- How and to Whom We Share Your Information
- Where We Process Your Information
- Information retention
- How We Protect Your Information
- Your Rights
- Process for Filing a Privacy Complaint
- Cookies
- How to Contact Us
- Changes to This Privacy Policy
Scope
This policy applies to our websites and mobile applications and to websites we operate, unless otherwise specified in a separate policy disclosed on a particular site or service.
Our Brands [include]: La Belle et La Boeuf, Big Rig, La Chambre, Rotisseries Au Coq, Rotisseries Benny, Joliette BBQ, Rotisseries Fusee, Souvlaki Bar, Gatto Matto, Milestones, Monza, Tommy Café, Chocolato, Bacaro, Carlos and Pepes, Copper Branch, Freshii, Quesada, L’Gros Luxe, Nickels, Pita Pit, PokPok, Prime Pubs, Second Cup, Shoeless Joe’s, La Slice.
When engaging in online food orders, loyalty programs, surveys, or job applications, you may be directed to third-party’s sites. These websites or applications are not governed by this policy. It is your responsibility to acquaint yourself with the applicable policies.
What Personal Information We Collect and How We Use It
When you interact with our websites or mobile applications, the types of personal information that we may collect include:
| Which ones? | Why? | ||
| When browsing on our website or mobile application | |||
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| When placing online orders | |||
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| Others | |||
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Depending on the circumstances, personal information can also be used for the following purposes:
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How Do We Collect Personal Information
Circumstances under which we collect this information include:
- Chat Functions: when you engage in chat or messaging features on our platforms.
- User Registration: when you create an account with us to participate in our loyalty program.
- Subscribing to Newsletters: when you sign up for our newsletters..
- Contests: when you participate in contests or competitions.
- Surveys: when your respond to our surveys.
- Job Applications: when you apply for a job opportunity with us.
- Placing Orders: when you make online food orders.
- Purchasing a Gift Card: when you buy a gift card from us.
Specific Personal Information Uses
Foodtastic collects and uses personal information for the following specific purposes, which are determined before collection:
- Transaction Processing:To place an order, as a registered user or guest, you must provide contact information (such as name and delivery address or shipping address) and financial information (such as credit card number and expiration date). This data is used for billing and to fulfill your order. If there are issues with the order, we may use this information to contact you.
- Loyalty Program Administration: To manage membership, track points, and provide program benefits (when customers voluntarily enroll)
- Customer Service: To respond to inquiries, resolve complaints, and provide support
- Legal Compliance: To meet regulatory and legal obligations
Marketing and Analytics (with separate explicit consent): Foodtastic may, with your express written consent, use your personal information for:
- Personalized marketing communications via email, SMS, or direct mail
- Customer preference analysis to improve our products and services
- Promotional offers tailored to your interests
Third-Party Disclosure:We may share limited transactional data (excluding personally identifying information) with our payment processor, Moneris, solely for payment processing and fraud prevention. Any additional data sharing with Moneris or other third parties for marketing or analytical purposes will only occur with your separate, express written consent obtained in advance.
How and to Whom We Share Your Information
We may share your personal information with other organizations such as our affiliates, service providers, or governmental agencies for the sole purposes listed in the What Personal Information We Collect and How We Use It? section.
| Third party category | What they do for us |
| Service providers (as well as their own service providers) | To operate our websites and mobile applications, we engage providers who act on our behalf.
In particular, the following service providers may process your personal information on our behalf:
Application Development :
Marketing & Communications:
Loyalty and Gift Card Providers:
Social Media :
Operational Tools :
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| Government agencies | Exceptionally, we may provide personal information to certain governmental agencies or bodies who do not act on our behalf, but who request it under applicable laws. |
Where We Process Your Information
When you visit one of our websites, your personal information may be processed in various jurisdictions, including the United States where certain of our providers are located. If you are in Quebec, your personal information may be transferred outside of Quebec.
Information Retention
We strive to retain your personal information for the duration necessary to fulfill the purposes for which it was collected, unless retention requirements require a longer retention period.
How We Protect Your Information
We have implemented appropriate safeguards to protect your personal information. For instance, payment information is encrypted and secured throughout transmission and at rest, and employees and third parties are provided only with personal information on a need-to-know basis. All employees are also subject to confidentiality agreements and undergo annual training on the proper handling of sensitive data.
While we maintain reasonable security measures to protect your personal information, no online method of data transmission or electronic storage is entirely risk-free. Should you have any questions or concerns about data security, please don’t hesitate to contact us.
Your Rights
We aim to maintain information that is accurate and up to date. If your personal information changes (e.g., moving addresses), please notify us of any changes or updates to your information.
In certain instances, you may have the right to request:
- Access the personal information we hold about you or request a copy of it.
- Request rectification or deletion of the personal information we hold about you.
- Withdraw your consent to our use or communication of your personal information. However, we might not be able to provide you our certain functionalities of our website or provide you with our services.
To exercise your rights, please contact us via the email, mail, or phone information provided below in the “How to Contact Us” section. We may ask you for identification to ensure that it is you.
Process for Filing a Privacy Complaint
If you believe there has been an issue with your personal information, including:
- Unauthorized collection, use, or disclosure
- Inadequate data security
- Refusal to access, correct, or delete your information
You may submit a privacy complaint to our Data Privacy Officer.
How to file a complaint:
- Email: found in see the “How to Contact Us” section of this policy.
- Include the following details:
- Specific personal information involved
- Comprehensive description of the complaint
- Supporting documentation
- Your full contact information (name, address, phone number)
We will collect and use your contact information solely to investigate and resolve your complaint, maintaining our commitment to transparent and responsible data handling.
Our Data Privacy Officer will review your complaint and respond in a timely manner, working to address your concerns.
Cookies
What Are Cookies?
Cookies are small pieces of data containing text sent from a website to your computer or mobile device, where they are stored locally. They can uniquely identify your internet browser (like Google Chrome or Apple Safari) or device to help us enhance your user experience and provide additional functionality. They can be used for storing preferences, protecting your data, tracking geolocation, and targeting advertising. We use cookies on our website(s), so please read the following section to understand what cookies are used, how you can manage this, and how to contact us for any questions or complaints.
Why Do We Use Cookies?
We use cookies to get a better understanding of how you use our website and interact with content. We may use cookies for remembering your language preferences or not requiring you to sign in every time you visit the website. These cookies may also track your geolocation so that we can offer deals and prices specific to your location. Also, we may use your usage data to provide targeted advertisements on third party websites. A more comprehensive list of cookies and uses are outlined below.
What Kind of Cookies Are Used?
Foodtastic uses both first- party and third-party cookies on our website.
The first-party cookies used are issued by the Foodtastic domain. They serve many purposes (outlined in the “Types of Cookies” section below), generally to render basic website functionality, location preferences and more. In addition, third-party cookies belonging to other parties, including business partners and service providers, are used by the website. The cookies (outlined below) are used for advertising, and more. Specifics on these cookies are outlined in the “Third-Party Cookies” section below.
Types of Cookies
In general, there are four categories of cookies that Foodtastic uses:
Strictly Necessary Cookies: These cookies are essential to the basic functionality of the website, such as to access secure areas of the site and to log on to your user account. They enable user navigation around the website. This category of cookies cannot be disabled.
Functionality Cookies: These cookies help us to tailor the website to provide enhanced features and content based on how you have used the website previously and set up other customization, such as language preferences, remembering usernames, and geolocation. The information tracked by these cookies may be de-identified or anonymous and not used to track your browsing activity on other sites.
Performance Cookies: These cookies collect information about how you use our website. The cookies tell us which pages you visit, how often, errors encountered, and how we can improve your experience. These are generally collected for statistical purposes.
Targeting and Advertising Cookies: These cookies provide information about user interaction with our content to help us and third parties (including advertisers) deliver relevant advertisements and to measure the effectiveness of advertising campaigns. However, these cookies cannot be easily linked to your user account.
Third-Party Cookies
Third-party suppliers may be used by the website to improve functionality, target advertisements, and more. Unlike first-party cookies (which belong to Foodtastic), third-party cookies are placed by another party on your device through our website. For example, you may visit a page on the Foodtastic website with an embedded YouTube video. Videos, links, and other content from third parties may contain third-party cookies. They may be used to understand how you use their services and/or for targeted advertising elsewhere on the internet. Please consult the third-party cookie policy and familiarize yourself with how to manage those cookies.
How Long Will Cookies Remain?
Cookies stay on your device(s) for differing amounts of time, depending on whether it is a “persistent” or “session” cookie:
Persistent cookies: These cookies are used to remember your preferences on the website, to analyze user behavior to establish patterns of usage and preferences, and to improve functionality of the website. They remain on your computer or device until they expire or they are deleted by you. They persist even after you close the browser and restart your computer.
Session cookies: These cookies are used to remember your activity during the course of the current website visit. They are temporary and only stay on your computer or device only until you stop the current browsing session.
How to Manage Cookie Preferences?
As a user, you have the right to reject, or otherwise limit the use of any and all types of cookies used while visiting the Foodtastic website. Provide instructions on rejecting, deleting, and limiting cookie use. Similar instructions must be available from the cookie notification banner/box accessible on every webpage until accepted and declined.
You can also change your cookie preferences by adjusting your browser setting. Be aware most browsers automatically accept cookies, so if you do not want cookies to be used, you may need to proactively delete or block the cookies. However, many cookies are important for the intended use of the website, so rejecting, or limiting the use of cookies may not result in optimal functionality of the website. For more information on cookies and how to manage preferences, please refer to this external resource: https://www.aboutcookies.org/how-to-delete-cookies/
How To Contact Us
We have appointed a Data Privacy Officer to assist with questions, requests, and complaints regarding this privacy policy and our processing of your personal information. You can contact our Data Privacy Officer via email at security@foodtastic.ca, or mail us at:
Foodtastic Inc
ATTN: Data Privacy Officer
9300 Trans Canada Route,
Suite #310
Saint-Laurent,
Québec,
H4S 1K5
Changes to This Privacy Policy
Any changes to this privacy policy can be found on our website and will be effective upon their publication. The policy is current as of the “last update at the top of this page.
PRIVACY POLICY
This privacy notice was last updated on: November 2nd, 2023.
Introduction
At Foodtastic, we prioritize your privacy and adhere to privacy regulations, including Quebec’s Act Respecting the Protection of Personal Information in the Private Sector. We aim to make it clear how we handle your personal information—what we collect, how we use it, who we share it with, and how we ensure its security.
By providing us with your personal information when interacting with our websites after being informed of this privacy notice, you consent to our use and disclosure of that information in the manner described in this policy.
In this policy, we’ll address:
- What Personal Information We Collect
- How We Use Your Information
- How We Share Your Information
- Specific Personal Information Use
- Where We Process Your Information
- Information retention
- How Long We Retain Your Information
- How We Protect Your Information
- Cookies and Tracking
- Your Rights Regarding Your Information
- How to Contact Us
We’re committed to ensuring your personal information remains safe and protected.
Our Brands [include]: La Belle et La Boeuf, Big Rig, La Chambre, Rotisseries Au Coq, Rotisseries Benny, Joliette BBQ, Rotisseries Fusee, Souvlaki Bar, Gatto Matto, Milestones, Monza, Tommy Café, Chocolato, Bacaro, Carlos and Pepes, Copper Branch, Freshii, Quesada, L’Gros Luxe, Nickels, Pita Pit, PokPok, Prime Pubs, Second Cup, Shoeless Joe’s, La Slice.
What Personal Information We Collect
When you interact with our websites, we may ask for your Personal Information and collect data on your usage of our websites.
Types of Personal Information that we may collect:
- Full name: Your complete legal name.
- Email address: Your electronic mail contact.
- Username: The unique identifier you choose for your account.
- Phone number: Your contact number.
- Address: Your physical mailing address.
- IP address: The unique identifier for your device on the internet.
- Browser type: The internet browser you use.
- Operating systems: The software powering your device.
- Date of birth: Your birth date.
- Information related to your interactions, such as complaints, inquiries, and communication with us.
- Details about services you’ve received from us: Specifics about services you’ve used.
- Location data: Information about your geographical location.
- Photos: Visual content you may provide
Circumstances under which we will collect this information:
- Chat functions: Information collected when you engage in chat or messaging features on our platforms.
- User registration: Data gathered when you create an account with us.
- Subscribing to newsletters: Information collected when you sign up for our newsletters.
- Contests: Data obtained when you participate in contests or competitions.
- Surveys: Information gathered from your responses to our surveys.
- Job Applications: Data provided when you apply for a job opportunity with us.
- Placing Orders: Information collected when you make online food orders.
- Purchasing a Gift Card: Data gathered when you buy a gift card from us.
How We Use Your Information
At Foodtastic, we are dedicated to providing you with the best possible experience. To achieve this, we use your personal information for severa purposes, ensuring that our services are personalized, secure, and responsive to your needs. Here’s a breakdown of how we use your personal information:
- Customization of Content and User Experience: Tailoring our services to provide a personalized and engaging experience.
- Identification: Recognizing you when you use our services for a seamless experience.
- Account Set-Up and Administration: Managing your account and ensuring its smooth operation.
- Conducting Polls, Surveys, and Contests: Gathering valuable insights and feedback from our users.
- Internal Research and Development: Continuously improving our services and offerings.
- Legal Obligations: Complying with applicable laws and regulations.
- Internal Audits: Ensuring the integrity and security of our systems and data.
- Fulfillment of Obligations in Agreements: Meeting our commitments as outlined in user agreements.
- Gathering Feedback and Opinions: Listening to your thoughts on the services we provide.
- Notification of Service Changes: Keeping you informed about updates and alterations to our services.
- Responding to Requests and Comments: Addressing your inquiries and feedback.
- Transaction Processing: Facilitating and securing your financial transactions.
- Communication: Keeping you informed about relevant news and offers.
- Analytics: Analyzing data to enhance our services and user experience.
- Purchase of Giftcards: When you buy gift cards, we use your information to process the transaction and ensure a seamless gift-giving experience.
- Placing Online Orders: Your information is used to fulfill your online food orders efficiently, making sure you receive the items you’ve selected in a timely and accurate manner.
How We Share Your Information
We may share your information for the following purposes:
- Regulators and Legal Compliance. We may share your personal information with regulatory authorities when required to comply with applicable laws, regulations, or legal processes.
- Specific Purposes. We may share your personal information with third parties to fulfill specific purposes related to our services. Below is a list of our service providers and the services they provide:
MailChimp: An automated marketing platform and email marketing service used for communication and marketing purposes.
Ueat: Powers our online restaurant ordering system, making it easy for you to place food orders online.
Tacit: Provides branded applications for specific restaurant brands like Second Cup and Pita Pit, enhancing your brand-specific experience.
Deliverect: Manages online orders efficiently, ensuring a smooth order fulfillment process.
Paytronix: A loyalty provider that facilitates our loyalty rewards programs, allowing you to earn and redeem rewards.
Datacandy: Another loyalty provider integral to our loyalty rewards programs, offering a seamless rewards experience.
Spoonity: Yet another loyalty provider used to enhance your participation in our loyalty rewards programs.
Veloce: Responsible for sales reporting, helping us analyze and improve our services.
GiveX: A loyalty provider that enhances your engagement with our loyalty rewards programs.
BlackBird: Specializes in application development, enabling us to offer innovative features and experiences.
Meta/Facebook/Instagram: Utilized for social media engagement and communication with our customers.
TikTok: Used for social media engagement and sharing creative content with our audience.
Those trusted partners access your personal data solely to enhance your Foodtastic experience, upholding the same stringent data privacy and security standards we adhere to.
When engaging in online food orders, loyalty programs, surveys, or job applications, you may be directed to the Service Provider’s site. It is your responsibility to acquaint yourself with their privacy policies and data handling practices.
Safeguarding your privacy while delivering outstanding dining experiences is paramount to us. If you have any inquiries or concerns regarding our information sharing practices, please reach out to our Data Privacy Officer at the contact information provided below.
Specific Personal Information Use
To fully access the website, as a user, you can register for an account by completing a registration form. Certain personal information is collected during this process, including your name and email address. This information is used to contact you, suggest appropriate products and services, and improve your user experience.
To place an order, as a registered user or guest, you must provide contact information (such as name and shipping address) and financial information (such as credit card number and expiration date). This data is used for billing and to fulfill your order. If there are issues with the order, we may use this information to contact you.
Personal information may be used without knowledge or consent in situations when legally required or permitted.
When We Process Your Information
When you visit one of our websites, whether you are located inside or outside of Canada, please be aware that your personal information may be processed in various jurisdictions, including but not limited to the United States. If you are located in Quebec, your personal information may be transferred outside of Quebec.
Why We Transfer Your Information
We may transfer your personal information to other countries for specific purposes, including:
| Jurisdiction | Category of Personal Information | Purpose |
|---|---|---|
| United States | Customer Information Research | Research purposes, marketing, order fulfillment. |
| United States | Cookie data | Research purposes, marketing, website functionality. |
Information Retention
We will only retain your personal information for the duration necessary to fulfill the purposes for which it was collected. When defining the appropriate retention length, we consider the retention requirements in the applicable laws.
How We Protect Your Information
Securing your data is a priority for us, both online and offline. We have implemented appropriate safeguards to prevent personal data from being lost, misused, accessed, altered, or disclosed by unauthorized parties.
We collect credit card information when you place an order. This data is encrypted and secured throughout transmission and at rest. Secure web access can be verified by the lock icon in your internet browser address bar and using “https” at the beginning of the web address, where the “s” indicates a secure connection.
Employees and third parties are provided only with personal data on a need-to-know basis and only the minimum amount they require to complete their specific job. All employees are also subject to confidentiality agreements and undergo annual training on the proper handling of sensitive data.
Procedures have been developed and tested to handle a potential data breach. These procedures are designed to ensure affected individuals and regulators are notified of the breach (if required by the applicable laws) and damages can be minimized.
Protecting Your Information
We follow a Zero-Trust model to ensure the security of your data, implementing robust safeguards in a controlled and secure environment. While we maintain reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, or disclosure, it’s important to note that no online method of data transmission or electronic storage is entirely risk-free. Although we employ commercially acceptable means to safeguard your data, we cannot guarantee its absolute security.
Your privacy is of paramount importance to us, and we continually strive to enhance and maintain the security of your personal information. Should you have any questions or concerns about data security, please don’t hesitate to contact us.
Cookies and Tracking
Cookies and Tracking Technologies
We utilize cookies and tracking technologies to enhance your experience and gather insights into website usage. These technologies help us understand how visitors interact with our websites.
Third-Party Services
We may engage third-party services like Google Analytics and Facebook Pixel. These services may place cookies on your device to collect data about your visits to our websites. This data includes page views, time spent on pages, and interactions with content.
How We Use Third-Party Data
We use data collected by third-party services to analyze website traffic, improve our services, and optimize your experience. This information is aggregated and does not allow for your direct identification.
Managing Your Preferences
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may impact your browsing experience.
Your Rights Regarding Your Personal Information
We aim to maintain information that is accurate and up to date. If your personal information changes (e.g., moving addresses), please notify us of any changes or updates to your information.
In certain instances, you have the right to request:
- Access the personal information we hold about you or request a copy of it.
- Request rectification or deletion of the personal information we hold about you.
- Withdraw your consent to our use or communication of your personal information. However, we might not be able to provide you our certain functionalities of our website or provide you with our services.
To exercise your rights, please contact us via the email, mail, or phone information provided below in the “Contact Information” section. We may ask you for identification to ensure that it is you.
External Links
On our websites, you may encounter links to other third-party websites. Be aware that we are not responsible for the content or privacy practices of these other sites. We encourage all users to read the privacy notices of any other sites that collect your personal information.
Contact Information
We have appointed a Data Privacy Officer to assist with questions, requests, and complaints regarding this privacy policy and our processing of your personal information. You can contact our Data Privacy Officer via email at security@foodtastic.ca, or mail us at:
9300 Trans Canada Route,
Saint-Laurent,
Québec,
H4S 1K5
SECOND CUP ACCESSIBILITY POLICY AND MULTI-YEAR ACCESSIBILITY PLAN, 2014
This accessibility policy and plan outline the actions that Second Cup Café (the “Company”) has and will put in place to improve opportunities for people with disabilities, and will be implemented in accordance with the time frames set out in the Integrated Accessibility Standards under the Accessibility for Ontarians with Disabilities Act (“AODA”). In addition to this policy and plan, the Company also has a separate policy regarding accessible customer service.
Statement of Commitment
Second Cup is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the AODA and the Integrated Accessibility Standards.
1.Emergency Information and Procedures
We are committed to providing customers and clients with publicly available emergency information in an accessible way upon request. We will also provide individualized workplace emergency response information to employees with disabilities if we are made aware of the need for accommodation.
2.Training
We will provide training to employees and other staff members who provide goods, services or facilities on behalf of Second cup, on the requirements set out in the Integrated Accessibility Standards and on the Ontario Human Rights Code as it relates to people with disabilities, by January 1, 2015.
Individuals in the following positions will be trained: (a) all employees; (b) all persons who participate in developing the organization’s policies; and (c) all other persons who provide goods, services or facilities on behalf of the organization.
Training will be provided in a way that best suits the duties of the applicable staff, within one month after staff commence their duties or as soon as practicable, and on an ongoing basis when changes are made to policies pursuant to the Integrated Accessibility Standards. A record of this training will be kept, including the dates on which training is provided and the number of individuals to whom it is provided.
3.Kiosks
The Company will ensure that employees consider the needs of people with disabilities when designing, procuring or acquiring self-service kiosks.
4.Feedback Processes
The Company will take reasonable steps to ensure that its existing feedback processes are accessible to people with disabilities upon request.
5.Accessible Formats
The Company is committed to meeting the communication needs of people with disabilities.
We will take reasonable steps to ensure that all publicly available information controlled by the Company is provided in an accessible way upon request. The Company will also consult with the person making the request to determine his or her information and communication needs. The Company will notify the public about the availability of accessible formats and communication supports by January 1, 2016.
6.Websites
The Company will take reasonable steps to ensure that all new websites controlled by the Company, and content on those sites published after January 1, 2012, conform with WCAG 2.0, Level A, except where meeting the requirement is not practicable.
We will also take reasonable steps to ensure that all websites controlled by the Company, and content on those sites published after January 1, 2012 (other than live captions and pre-recorded audio descriptions), conform with WCAG 2.0, Level AA by January 1, 2021, except where meeting the requirement is not practicable.
7.Employment
The Company is committed to fair and accessible employment practices.
We will take reasonable steps to implement the following actions by January 1, 2016:
- The Company will notify the public and staff that, when requested, it will accommodate people with disabilities during the recruitment and assessment processes and when people are hired;
- The Company will develop and put in place a process for developing individual accommodation plans for employees with disabilities;
- The Company will develop and put in place a return to work process for employees who have been absent from work due to a disability and require disability-related accommodations in order to return to work; and
- The Company will ensure the accessibility needs of employees with disabilities are taken into account if using the Performance Planning worksheet or development process
- The Company will also take reasonable steps to prevent and remove other accessibility barriers that are identified.
8.Design of Public Spaces
The Company will meet the Design of Public Spaces Standards when building or making major modifications to public spaces by January 1, 2017, including:
- Outdoor public use eating areas like rest stops or picnic areas;
- Exterior paths of travel and related elements, like sidewalks, ramps, and stairs;
- Service-related elements, such as service counters, fixed queuing lines and waiting areas.
We will also put reasonable procedures in place to prevent service disruptions to accessible parts of these public spaces and to deal with temporary disruptions when accessible elements required under these Standards are not in working order.
In the event of a service disruption, the Company will notify the public of the service disruption and alternatives available.
9.Contact Information
For more information about this accessibility policy and plan, please contact: 1-855-379-3388
Email: rewards@secondcup.com
Staff members are welcome to contact HR@SecondCup if they have any questions or would like to make a request under this accessibility policy and plan.
Accessible formats of this document are also available for free upon request.