WRITE TO US

    Contact Us

    Have questions? We can help.

    General Consumer Inquiries
    rewards@secondcup.com

    Mailing Address
    5915 Airport Road, Suite 630, Mississauga, Ontario L4V 1T1

    FAQ

    Reward points oriented

    Missing points: We can help you with any missing points you did not receive. We would need the following information:

    Receipt photo:
    Card number:
    And or Email address associated to your account:

    Once you have the required information please click the contact button to start.

    In order to get this situation handled correctly and efficiently, please provide us the following information:

    Address of location:
    Date:
    Approximate time (AM, PM)

    Once you have the required information please click the contact button to start.

    • Milk: does not contain gluten ingredients
    • Coffee & Tea: do not contain gluten ingredients
    • Almond & Soy Milk: do not contain gluten ingredients (brands: Earth’s Own Almond Fresh and So Nice Barista Blend)
    •  Creamy Syrups: do not contain gluten ingredients
    • Torani & Smoothie Mix Syrups: most syrups do not contain gluten ingredients except Sugar Free Vanilla and Sugar Free Hazelnut. Be sure to read the ingredient label.
    • Powders (FroCho powders, Neutral Base, Apple Cider, Chai, Matcha): do not contain gluten ingredients

    FOOD: Grab & Go

    • Second Cup Marshmallow Square: Gluten Free / Nut Free / Kosher
    • NRG Bar Whole Food Energy Bar: Gluten Free / Kosher
    • Sweets from the Earth Chocolate Dipped Biscotti: Gluten Free / Kosher / Vegan
    • Kind Bars (assorted flavours): Gluten Free / Vegan
    • Kettle Chips – Sea Salt: Gluten Free / Nut Free / Vegan
    • Puffed Wheat Square: Nut Free / Kosher / Vegan

    If you do not see the product you are looking for please click on contact us.

    We can help you merge cards together! We would need the following details:

    Old card number:
    And or Email address associated to old card:
    New card number:

    Once you have the required information please click the contact button to start.

    We apologize for the inconvenience. To better assist you, please provide the following information:

    Order number:
    Picture of products received:

    Once you have the required information please click the contact button to start.

    Sorry to hear that your card has been misplaced.

    You can pick up a new Rewards Card during your next visit to any of our cafés located within your area, then call or email us back advising your new card number (last 8 digits listed on the back of your card). We will then merge your old card on to your new one.

    Once you have the required information please click the contact button to start.

    You did not see you inquiry subject yet? Well no worries we have a general contact us section.

    If your inquiry is in cafe specific, please provide us with:

    Location:
    Day:
    Time (AM, PM)

    For non in café related please just provide us with a description of your inquiry.

    Once you have the required information please click the contact button to start