{"id":2557,"date":"2022-02-01T09:05:27","date_gmt":"2022-02-01T13:05:27","guid":{"rendered":"https:\/\/secondcup.com\/rewards-policy\/"},"modified":"2025-05-07T05:32:27","modified_gmt":"2025-05-07T09:32:27","slug":"rewards-policy","status":"publish","type":"page","link":"https:\/\/secondcup.com\/en\/rewards-policy\/","title":{"rendered":"Rewards Policy"},"content":{"rendered":"

Rewards Policy<\/h1><\/div>

TERMS & CONDITIONS<\/strong><\/p>\n

Last updated on January 25, 2023<\/p>\n

Second Cup Rewards Card Terms of Use<\/strong><\/p>\n

PLEASE READ THESE TERMS OF USE CAREFULLY. BY ACCESSING OR USING THIS PROMOTIONAL PROGRAM OR A REWARDS CARD, YOU AGREE TO BE BOUND BY THE TERMS DESCRIBED HEREIN AND ALL TERMS INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT PARTICIPATE IN THIS PROGRAM.<\/p>\n

1. Program Overview<\/strong><\/p>\n

The Second Cup Caf\u00e9 Rewards (\u201cRewards Program<\/strong>\u201d) is our way of saying thanks to you, our customers, for being loyal Second Cup patrons. The Rewards Program is a loyalty program which is operated by SC Coffee Canada Inc. or its subsidiaries, licensees and affiliated companies (collectively, \u201cSecond Cup<\/strong>\u201d) and is open only to legal residents of Canada. The Rewards Program allows participants who register in accordance with these Terms of Use (\u201cTerms<\/strong>\u201d) to present their Rewards Card to collect Points when purchasing Second Cup products, which Points may be used in accordance with these Terms towards free Rewards (as defined below) at participating Second Cup locations. It is possible that some Second Cup locations may not be able to participate in the Rewards Program. A full listing of participating caf\u00e9s can be found by visiting\u00a0secondcup.com<\/a>\u00a0and viewing our Find a Caf\u00e9 section (collectively,\u00a0\u201cParticipating Locations<\/strong>\u201c).<\/p>\n

These Terms apply to your access to, and participation in, the Rewards Program. Your participation in the Rewards Program and\/or your use of a Rewards Card confirms your acceptance of these Terms and any changes or modifications, as provided for below; therefore, you should review these Terms and applicable policies frequently to understand the terms and conditions that apply to the Rewards Program. If you do not agree to the Terms, you must stop participating in the Rewards Program.<\/p>\n

These Terms do not alter in any way the terms or conditions of any other agreement you may have with Second Cup for products, services or otherwise. For greater certainty, you may also use your Rewards Card as a \u201cGift Card<\/strong>\u201d, which you may load with cash to use toward future purchases at Participating Locations. The use of the Rewards Card as a Gift Card is separate from the use of the Rewards Card to participate in the Rewards Program<\/strong>, and is governed by the Second Cup Gift Card terms of use. The Second Cup Gift Card terms of use are detailed herein at section 9 below.<\/p>\n

Please read our Privacy Policy\u00a0here<\/a>\u00a0carefully to understand how Second Cup collects, uses and discloses information about customers. By accessing the Rewards Program, you agree to be legally bound by and to comply with Second Cup\u2019s Privacy Policy.<\/p>\n

2. Eligibility for the Rewards Program<\/strong><\/p>\n

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  1. Membership in the Rewards Program is limited to individuals only, who are legal residents of Canada. No corporation, trust, partnership or other entity may hold membership in the Rewards Program. The Rewards Program is offered for personal use only and is not for commercial or other business use.<\/li>\n
  2. You must have reached the age of thirteen (13) to participate in the Rewards Program. If you are between the ages of 13 and the age of majority in your province\/territory of residence, you must have the permission of your parent\/legal guardian to participate in the Rewards Program.<\/li>\n
  3. Registered participants may only earn Points and redeem Rewards when they present their Rewards Card at a Participating Location, all as set forth in these Terms.<\/li>\n
  4. A Rewards Program participant must enroll individually, using his\/her full legal name, email address, password, Rewards Card number, address, phone number and birthday to open a Rewards Program account (\u201cAccount\u201d<\/strong>).<\/li>\n
  5. You may associate more than one Rewards Card with your Account. If you choose to associate a second Rewards Card to your Account, its value is transferred to the Account of the first Rewards Card you had registered, and the second Rewards Card becomes inactive. If you have lost your balance protection registered Rewards Card and need assistance, please contact us at rewards@secondcup.com<\/a><\/span>. Only the registered, active Rewards Card will earn Points, except as may be permitted by Second Cup in its sole and absolute discretion.<\/li>\n
  6. There is a limit of one (1) Account per eligible individual\/email address. Membership is solely for the benefit of the individual who opened the Account, and all Accounts must be maintained in the name of the individual who first opened them.<\/li>\n
  7. When you enroll in the Rewards Program you agree to receive the information and notifications regarding your participation in the Rewards Program from Second Cup. You may also choose to receive other communications from Second Cup, including our newsletter, and\/or special offers about the Rewards Program, and its rewards and services.<\/li>\n<\/ol>\n

    3. <\/strong>Registering for the Rewards Program<\/strong><\/p>\n

    To sign-up for the Rewards Program and begin earning Rewards Program points (\u201cPoints<\/strong>\u201d) simply visit a Participating Location and ask for a Rewards Card, or directly create your Account (\u201cRegistration<\/strong>\u201d) by visiting\u00a0secondcup.com\/en\/cafe-club<\/a>. If you use our mobile Program and payment application, you may also complete your Registration, keep track of your Points and Rewards, monitor and add to your Account balance, and make mobile payments using the mobile application in accordance with our Terms. Before you may earn Points on a Rewards Card, as provided in section 4 of these Terms, you must register your Rewards Card and create an Account.<\/p>\n

    The registration process may require that you use the registration form to provide information such as: Rewards Card Number, First Name, Last Name, Email Address, Password, Address, Phone Number, Birthday and Marketing Preferences.<\/p>\n

    You must advise us immediately of any changes to the information you supply to register in the Rewards Program or in the event you lose your Rewards Card by visiting secondcup.com\/rewards. Second Cup will not be liable for any misdirected email or other communications, including any notices under these Terms, or for any consequences thereof, if your Account information is inaccurate or no longer valid. You are responsible for ensuring that you can receive messages or notifications from Second Cup at the contact information you provide. If we believe that some of our records are inaccurate, we may contact you to verify our records. We reserve the right to cancel any Account for which we determine we have incomplete or inaccurate information and in such a case any Points or Rewards associated with such Account and the Rewards Cards associated with it may be forfeited. The submission of false or fictitious information may result in all Points or Rewards associated with such Account and the Rewards Cards associated with it being forfeited.<\/p>\n

    All Rewards Program registrations are subject to verification at any time and for any reason. Second Cup reserves the right, in its sole and absolute discretion, to require proof of identity and\/or eligibility (in a form acceptable to Second Cup \u2013 including, without limitation, government issued photo identification): (i) for the purposes of verifying an individual\u2019s eligibility to participate in the Rewards Program; and\/or (ii) for any other reason Second Cup deems necessary, in its sole and absolute discretion, for the purposes of administering the Rewards Program in accordance with these Terms. Failure to provide such proof to the satisfaction of Second Cup in a timely manner may result in the cancellation of your Account and in such a case any Points or Rewards associated with such Account and the Rewards Cards associated with it may be forfeited.<\/p>\n

    4. Earning Points<\/strong><\/p>\n

    Rewards Program benefits are determined based on the amount of money you spend on eligible purchases at Participating Locations. All purchases at Participating Locations are \u201cEligible Purchases<\/strong>\u201d with the exception of promotional purchases that Second Cup indicates are not eligible for participation in the Rewards Program, and the purchase of or loading of Gift Cards. For greater certainty, an Eligible Purchase for which you pay using a Gift Card does earn Points.<\/p>\n

    You must present your Rewards Card at the time you pay for your Eligible Purchase to earn Points. No Points will be rewarded if you present your Rewards Card after your purchase is completed.<\/p>\n

    For each pre-tax dollar, rounded to the nearest $0.10, you spend at a Participating Location Second Cup you\u2019ll earn 10 Points. For example:<\/p>\n